Refund policy

Shipping
Shipping is free on every order within the United States. Most orders ship directly from our supplier partners in China, and a few larger items ship from US warehouses. We currently ship within the United States only. See our Shipping Policy for processing and delivery times.

30-day returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns within the United States are free.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, email us at hi@nookinary.com with your order number and the reason for your return (photos help us sort things out faster). If your return is accepted, we'll email you a prepaid return shipping label and instructions on how to send your package. Please don't send returns to our office address. Use the label and return address we email you. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at hi@nookinary.com.

You can always contact us with any return question at hi@nookinary.com.

Contact
Nookinary is a brand of Bambi Brands LLC, 900 Biscayne Blvd, Unit 2710, Miami, FL 33132, United States. Email hi@nookinary.com or call (310) 569-4957. Support hours are Monday to Friday, 9am to 6pm EST.